world-class support for every customer

We offer unprecedented access to world-class technical support to every IOI customer.  Engineer response times are less than 10 minutes!

IOI Online Helpdesk

With IOI Online Helpdesk, you have access to IOI Technical Support 24/7/365. By using our unique customer-facing technical support portal and database, IOI customers can:

  • Open a new support ticket and expect fast response – ten minutes or less!
  • Search, monitor progress, and update open tickets, feature requests, and bug fixes.
  • View software, hardware, IOI contracts, and serial numbers, and manage contact information.
  • Access the IOI Helpdesk Knowledge Base to do quick searches on all Support information.

Also, when you send an email to support@iointegration.com, all IOI technical staff are immediately notified. No issues "slip through the cracks”!

back to top

Remote Monitoring

We offer proactive advanced Remote System Monitoring and analytics with IO Monitor. This solution remotely monitors and supports your mission-critical servers and applications, often helping us find and fix issues before you are even aware of them. IO Monitor Full is included for one server with all Platinum Support and IO Monitor Lite for one server is included with Gold Support and perfect for when you only need OS monitoring. Silver Support Customers and Platinum and Gold customers that wish additional servers to be monitored 24/7 may purchase annual licenses at prices greatly below standard retail. The first 30 days are free and your satisfaction is guaranteed!

IO Monitor – Advanced Remote Monitoring and Analytics

Those 2:00 a.m. system issues? Resolve them in your sleep. See how...

Read More

back to top

Site Visits

All IOI support programs include site visits above and beyond standard sales calls.

A site visit call can be used for a variety of services: server maintenance, training, evaluation of your existing system and its performance, even audits to discover if there are new services or technologies that may be beneficial to your workflow. It’s your day.

The Support Plan you choose determines the number of site visits included in your support program.

back to top

Remote Support

All IOI Support Programs include Remote Support Management which enables our engineers to log into your system remotely when you call for assistance with troubleshooting.

We also offer proactive advanced Remote System Monitoring and analytics with IO Monitor.

back to top

Support Plans

We offer a variety of support options to fit the way you work.

  Platinum Gold Silver
Technical Support      
Phone Support 24 Hour Coverage Extended 12/5 Standard 8/5
After-Hours
Emergency Support		 24 Hour Coverage 24 Hour Coverage 24 Hour Coverage
Remote Support      
Remote Technical Support 24 Hour Coverage Extended 12/5 Standard 8/5
Remote Monitoring Support 24 Hour Coverage 24 Hour Coverage Available
Online      
Access to Online Helpdesk Yes Yes Yes
Automatic Ticket Escalation High Medium Not Available
Site Visits      
Included in Program Monthly Quarterly Semi-Anually

Contact us to talk about your support needs. We're here to help.

Have questions about your IOI Support Contract? Contact Cindy Edelson at cindy@iointegration.com.

back to top

Training

IOI provides extensive training to our customers, working with both creative and admin groups to ensure they fully utilize the features of the technologies we sell and deploy. We train at your site, or at one of our training events in your area. Contact us to request a training.

back to top

Video Tutorials

IOI offers a variety of video tutorials to help our clients get up to speed on new technologies or dive into the details of existing systems. See our Video Tutorials

back to top

support

  • IOI Online Helpdesk
  • Remote Monitoring
  • Site Visits
  • Remote Support
  • Support Plans
  • Training
  • Video Tutorials

    • world class

    Connect