We offer unlimited access to
world-class technical support
for every IOI customer.
IOI Global Technical Support
With our HelpDesk, you’ll always have access to IOI’s Global Support Network. By using our secure technical support portal, you can rest easy knowing your mission critical systems have the industry’s leading support team working with you.
Features and benefits of IOI support:
Sleep Easy with 24/7
Remote System Monitoring
For even more coverage, we offer proactive Remote System Monitoring and Analytics with IO Monitor. This solution remotely monitors and supports your mission-critical servers and applications, helping us find and fix issues before you are even aware they exist.
- 24/7/365 Automated System Monitoring of mission critical servers
- Automatically opens a HelpDesk ticket with IOI when an issue is detected
- Keeps you informed of issues via email
- Offers full statistical reports and graphs on server function, performance, and utilization
- Boosts your productivity and identifies server bottlenecks
- Quick, unobtrusive set up
Managed Services Include
IOI can administer tasks including user management, log review, system backups, performance assessments, and managing log books. We can also work with your key stakeholders to ensure that everything runs smoothly in terms of system operations, capabilities, and enhancements.
Systems Monitoring and Management
IOI Service professionals can administer advanced systems monitoring, generate customized system reports, and review with your team. Through this service, you’ll get alerts for any performance irregularities and generate support tickets to resolve issues quickly.
Through this service, IOI will schedule and manage upgrades and operating system patches, and verify system functionality following these operations.
Service Level Agreements
IOI can help establish your Service Level Agreement (SLA) by analyzing business requirements and defining response times, action plans, and critical service levels.
Identify Key Performance Indicators
We will also help determine Key Performance Indicators (KPIs) for archive and backup success, inventory accuracy, software license compliance, monitoring and alerting, and more.
User Acceptance testing
Lastly we will work with your User Acceptance Testing (UAT) team to analyze business requirements, develop a plan, execute tests, provide feedback, validate and resolve reported issues, and confirm business objectives.
Contact us to talk about your support needs. We’re here to help.
Have questions about your IOI Support Contract or need a customized plan?